Cash App · 2022 to 2026
Customer support experiences for 55M+ monthly active users
Led key support features end-to-end across iOS, backend services, and internal tooling.
- Disputes status tracker saved 170k customer hours per year, improved CSAT from 30% to 50%, and drove $480k in yearly operational savings
- Suggested chatbot replies improvements increased usage 1.7x on iOS
- First production rollout of Cash App's Arcade design system in support chat